Privacy Policy

1. Who We Are

Zamel Star Pty Ltd (ABN 61 703 449 469) provides professional business and consulting services from Melbourne VIC to clients across Australia. This policy explains how we collect, use, disclose and safeguard personal information relating to visitors to zamelstar.online and users of our services.

2. The Australian Privacy Principles

We handle personal information in accordance with the Australian Privacy Principles (APPs) set out in Schedule 1 of the Privacy Act 1988 (Cth). The APPs govern the collection, use, disclosure, storage, integrity, access and correction of personal information by Australian Privacy Principle entities.

3. Information We Collect

Depending on how you interact with us, we may collect:

• Your name and, where relevant, the name of the business or organisation you represent;
• Your email address and other contact details you choose to provide;
• Details of your enquiry, project requirements or service preferences;
• Information contained in correspondence you send to us;
• Technical information such as browser type and pages visited, collected through standard website analytics.

We only collect personal information that is reasonably necessary for, or directly related to, one or more of our functions or activities.

4. How We Collect Information

We collect personal information directly from you when you submit a quote request via our quote page, contact us via our contact page, or correspond with us by email. We may also collect limited technical data automatically when you browse our website, including through cookies and similar technologies.

5. How We Use Your Information

We use personal information to:

• Respond to your enquiries and provide our professional business and consulting services;
• Prepare and deliver quotes, proposals and engagements;
• Manage our relationship with you, including invoicing and project communication;
• Improve the quality and content of our website and services;
• Comply with our legal, tax and regulatory obligations.

6. Disclosure of Personal Information

We do not sell, rent or trade your personal information. We may disclose personal information only where reasonably necessary, including to:

• Service providers who assist us with hosting, analytics, accounting or administration, under confidentiality obligations;
• Professional advisers such as accountants, auditors or legal counsel;
• Government bodies, regulators or courts where required or authorised by Australian law.

Where we engage third-party providers whose services involve storage or processing outside Australia, we take reasonable steps to ensure that personal information transferred overseas is handled in a manner consistent with the APPs.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, remember your preferences and understand how the site is used. You may configure your browser to refuse cookies or alert you when cookies are being set; however, some parts of the website may not function fully as a result. Analytics data is used in aggregate and is not used to personally identify individual visitors.

8. Data Security

We take reasonable steps to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include secure storage practices, access restrictions and secure transmission methods. When personal information is no longer required, we take reasonable steps to destroy or de-identify it, subject to any legal retention obligations.

9. Access and Correction

You have the right under the APPs to request access to the personal information we hold about you and to request correction of information that is inaccurate, out-of-date, incomplete, irrelevant or misleading. To make a request, please email us using the details below. We will respond within a reasonable period. In limited circumstances permitted by the Privacy Act 1988 (Cth), we may decline a request and will explain why.

10. Anonymity

Where it is lawful and practicable, you may deal with us anonymously or using a pseudonym, such as when browsing our website. However, to provide quotes or consulting services, we will generally need your name and contact details.

11. Marketing Communications

We will only send you direct marketing communications where permitted by the APPs and, where required, with your consent. Every marketing email we send will include a simple way to opt out of future communications. If you ask us not to contact you for marketing purposes, we will honour that request promptly and at no cost.

12. Complaints and Enquiries

If you have a question about this policy, wish to access or correct your personal information, or believe we have breached the Australian Privacy Principles, please contact us:

• Email: ceo@zamelstar.online

We take privacy complaints seriously and will investigate and respond to your complaint within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. The current version will always be published on this page, together with the date of the most recent update.

14. Contact Details

Zamel Star Pty Ltd
ABN 61 703 449 469
Melbourne VIC, Australia
Email: ceo@zamelstar.online
Website: zamelstar.online